TERMS AND CONDITIONS OF WOODEN STORY ONLINE STORE
1.Initial provisions
1.1 Wooden Story Sp. z o.o., with registered office in Maków Podhalański (34-220), Białka 531, entered in the National Court Register of the Republic of Poland, kept by the minister responsible for the economy, NIP (Tax Identification Number) 5521725004, REGON number 383806232, KRS: 0000793657, e-mail address: office@woodenstory.com, phone number: +48 33 877 02 09, hereinafter called "Wooden Story" or the "Vendor" sets forth these Terms and Conditions of using www.woodenstory.com Online Store (hereinafter called the "Terms and Conditions").
1.2 These Terms and Conditions determine how goods are sold and what are the technical rules and conditions of shopping at Wooden Story online store (hereinafter called the "Online Store") via a website available in the Internet at the following address: www.woodenstory.com.
1.3 These Terms and Conditions are made available to the Customer free-of-charge via the website referred to in section 1.2 of the Terms and Conditions in a form allowing to download, record and print them.
1.4 All Customers shall be obliged to follow these Terms and Conditions from the moment they intend to use the Online Store and may not provide any unlawful content.
2. Technical Requirements
2.1 Minimum technical requirements necessary to use the Online Store's website are: Explorer 11 or Chrome 39, or FireFox 34, or Opera 26, or Safari 5, or newer versions of these Internet browsers with JavaScript enabled, accepting cookie files, and minimum 256 kbit/s Internet connection. In order to use the Online Store, the Customer must have an active electronic mail (e-mail) account. Customers whose ICT systems do not meet the requirements set forth in section 2.1 or who do not have active e-mail accounts may not claim damages due to an inability to access the Online Store.
3. Definitions
3.1 The expressions used in these Terms and Conditions or any other documents related to the subject matter of these Terms and Conditions shall have the following meaning:
3.1. Personal Data Administrator – shall mean Wooden Story Sp. z o.o., with registered office in Maków Podhalański (34-220), Białka 531, NIP (Tax Identification Number) 5521725004, REGON number 383806232, KRS: 0000793657, which decides about the purposes and means of the processing of the Customers' personal data.
3.1.1Business Days – shall be days from Monday to Friday, excluding public holidays.
3.1.2 Customer Service Department – shall mean the Vendor's dedicated organizational unit dealing with Customers in order to agree the terms and conditions of Order fulfilment or complaint handling. The Customer Service Department is available to Customers under the following phone number: +48 33 877 02 09 and e-mail: office@woodenstory.com
3.1.3 Delivery Slip – shall mean a document issued to the Customer by the Vendor's Suppliers upon the delivery of Goods or Products to the Customer, including such data as the name of the ordered goods, net price, gross price, VAT rate, weight, number of items and the total value of the order.
3.1.4 Delivery – shall mean the supply of Goods or Products specified in the Order to the Customer by the Vendor, which constitutes the fulfilment of the service by the Vendor in accordance with the Sale Agreement. Deliveries can be made using the Vendor's own means of transport or through an external service provider (courier, Poczta Polska (Polish Postal Services) or another service provider indicated by the Vendor).
3.1.5 Supplier – shall mean the Vendor's employee delivering the Goods or Products determined in the Order to the address indicated by the Customer or an entity delivering goods with which the Vendor collaborates.
3.1.6 Password – shall mean a sequence of letters, digits or other signs defined by the Customer, known only to the Customer, which permits the Customer to place an Order in the Online Store.
3.1.7 Customer – shall mean a natural person who is of age and who has full legal capacity, a legal person or an organizational unit which acquired legal capacity according to special provisions, who or which Registered and placed an Order in the Online Store.
3.1.8 Customer Account – shall mean an Internet resource of the Online Store to which the Customer has access. The functions installed on the Customer Account permit the Customer to freely order from the Online Store.
3.1.9 Login - shall mean an individual, unique designation determined by the Customer, composing of a sequence of maximum thirty letters, digits or other signs required along with the Password to order from the Online Store.
3.1.10 Newsletter Service – shall consist in sending information on new products or services offered by the Vendor to the Customer's e-mail address.
3.1.11 Registration – shall mean a sequence of actions consisting in correct completion by the Customer of an online form available on the Website. During the Registration process, Customers determine their individual Logins and Passwords.
3.1.12 Online Store shall mean an online store run by Wiesław Borowy, carrying out a business activity under the name of Wooden Story, with registered office in Maków Podhalański (34-220), Białka 531, entered in the National Court Register of the Republic of Poland, kept by the minister responsible for the economy, NIP (Tax Identification Number) 5521725004, REGON number 383806232, e-mail address: office@woodenstory.com, phone number: +48 33 877 02 09, hereinafter called "Wooden Story" or the "Vendor", available on the following website: www.woodenstory.com
3.1.13 Vendor, Service Provider – shall mean Wooden Story Sp. z o.o., with registered office in Maków Podhalański (34-220), Białka 531, entered in the National Court Register of the Republic of Poland, kept by the minister responsible for the economy, NIP (Tax Identification Number) 5521725004, REGON number 383806232, KRS: 0000793657, e-mail address: office@woodenstory.com, phone number: +48 33 877 02 09, hereinafter called "Wooden Story" or the "Vendor", who is the owner of the Online Store.
3.1.14 Regular Customer – shall mean a person shopping at the Online Store at least once per three months.
3.1.15 Website – shall mean the website used to run Wooden Story Online Store under www.woodenstory.com domain.
3.1.16 ICT System – shall mean a group of interconnected IT and communication devices and software ensuring the processing, storing, sending and receiving of data through ICT networks via terminal equipment specific to a given network.
3.1.17 Goods or Products – shall mean Products presented at the Online Store's Website, which the Customer may order.
3.1.18 Sale Agreement – shall mean a sale agreement concluded between Wooden Story and the Customer of the Online Store in a manner specified in these Terms and Conditions.
3.1.19 Order, Order Form – shall mean the submission by the Customer of a purchasing offer for specific Products presented at the Online Store's Website, in accordance with the provisions of these Terms and Conditions.
4. Registration
4.1 In order to create a Customer Account, the Customer shall be obliged to register. The Registration shall be free-of-charge and shall be necessary to place Orders at the Online Store.
4.2 During the Registration, the Customer shall:
4.2.1 complete or confirm the following data: the Customer's name and surname, name of the Customer's company, Customer's NIP (Tax Identification Number), phone number, e-mail address, address of the Customer's residence or registered seat;
4.2.2 be asked to read the Terms and Conditions and accept them;
4.2.3 determine an individual Login and Password.
4.3 The Vendor shall confirm the Customer's Registration by e-mail.
4.4 Completing the Registration Form, the Customer states (by marking an appropriate field) that the data given in the form are complete and true, that they do not breach any rights of any third persons, that the Customer has read the Terms and Conditions and commits to follow them and that the Customer agrees to the processing of personal data for the purposes of Order fulfilment.
4.5 By completing the Registration Form, the Customer agrees to receiving information related to purchases made at the Online Store to the e-mail account provided during Registration. The Vendor shall also send the confirmation of the Registration in the Online Store to the e-mail address given by the Customer. This shall permit the Customer to have access to the Customer Account.
4.6 The Customer shall be liable for the security and proper use of the Login and Password, which should be kept confidential. In case of suspicion that the Customer's Login or Password is held by an unauthorised person, the Customer must immediately inform the Vendor about this. The Vendor shall not be held liable for any damage if the Customer provides unauthorised persons with the Login or Password.
5. General provisions
5.1 The Vendor shall sell the Goods only via the Internet. The Customer may place Orders only via the Online Store's Website.
5.2 The Vendor shall sell the Goods both in Poland and abroad.
5.3 Information on Products presented for sale, such as the description, weight, types of packaging and other, available at the Online Store's Website, come from the Products' manufacturers. Before using a given Product, the Customer shall be obliged to read the information placed by the manufacturer on the Product's packaging available at the Online Store's Website.
5.4 Prices of the Goods presented at the Online Store's Website shall be gross prices (VAT included) in Polish zlotys and shall not include information on the costs of Delivery or other costs that the Customer is obliged to cover in connection with the Sale Agreement and about which the Customer will be informed when choosing the method of Delivery and when placing an Order.
5.5 Prices shall be binding upon the placement of Orders by the Customer.
5.6 The Vendor reserves the right to change the prices of the Goods available at the Online Store and to carry out or cancel promotions or sales, subject to section 5.5.
5.7 An Order placed by the Customer shall constitute an offer within the meaning of the provisions of the civil law. Sending an e-mail message by the Vendor to the Customer confirming the scope of the Order shall constitute an acceptance of the offer in a practicable scope.
5.8 The Sale Agreement between the Customer and the Vendor shall be concluded when the Customer receives information that the Vendor accepted the Order.
5.9 The place of the conclusion of the Sale Agreement shall be the Vendor's registered office.
5.10 The Vendor shall pay special attention to ensuring confidentiality to the Customer during the time the Customer uses the Online Store.
5.11 The Customer shall be obliged to use the Online Store in compliance with the provisions of the law, these Terms and Conditions and good practice. It shall be forbidden to use the Online Store in a manner that may breach the personal rights of other persons and to publish or disseminate via the Online Store any vulgar, untrue or other content that may breach personal rights, the law or other legitimate interests of Wooden Story or third persons. Customers may use the resources of the Online Store exclusively for their own use. The Customer shall not be permitted to use the resources or functions of the Online Store in order to carry out commercial or other activity that prejudices the interests of Wooden Story.
5.12 The Customer Account Service shall be provided free-of-charge for an unlimited period of time. The Customer may at any time and without giving any reasons delete the account by sending a respective request to the Service Provider by electronic mail to office@woodenstory.com or in writing to the following address: Białka 531, 34-220 Maków Podhalański. After receiving such a request, the Service Provider shall immediately delete the Customer Account, within 3 days from receiving the request at the latest.
5.13 The Order Form Service shall be provided free-of-charge, shall be offered on one-off basis and shall expire upon the placement of an Order via this Form or upon an earlier cancellation of the Order placement by the Customer using this Form.
6. The Order
6.1 To place an Order, the Customer shall select Products presented at the Online Store and place them in a virtual cart. The Customer can review the content of the cart and control the value of the Order throughout the whole shopping process. After taking the decision on the purchase, selecting the method of Delivery and the form of payment, the Customer having a Customer Account wishing to place an order shall be redirected to a form to log in, where the Customer must enter the Login and Password. After logging in, the Customer shall enter the information on the selected delivery address and method of delivery and shall select the method of payment. Next, the Customer must confirm the Order by clicking on the following column: "Confirm order and pay".
6.2 If the Customer has not registered and does not have the Customer Account, after marking the "Log in" field, the Customer may continue shopping as a guest after supplementing the following information: e-mail address, name, surname, address, phone number and the possibility of subscribing to the Newsletter. Next, the Customer shall select the method of delivery and the form of payment and confirm the Order by clicking on the "Confirm order and pay" field.
6.3 For both methods of shopping, Customers shall be additionally informed about the total amount of the purchase and all additional costs, if applicable, before the Order is sent, and will be able to cancel the Order in accordance with the provisions of section 6.6 of the Terms and Conditions.
6.4 Orders may be placed 24 hours a day, 365 days a year. The Vendor reserves the right to suspend the processing of Orders on public holidays or other indicated days, which, however, will not affect the Orders placed before the Vendor published information on free days. Information on suspending the processing of Orders shall be published on the Website. The Vendor reserves also the right to technical breaks in the functioning of the Online Store in connection with maintenance, technical or upgrade activities. The processing of Orders placed before technical breaks shall not be affected. Each time the Vendor shall inform about a technical break and its expected duration via the Online Store's Website.
6.5 The Vendor shall confirm the acceptance of the Customer's Order by electronic mail sent to the Customer's e-mail address.
6.6 The Customer may request that the Order be cancelled, however, not later than until 3 p.m. of the day preceding the day of the Delivery of the Order for Deliveries where the Vendor uses its own means of transport, or until the start of the Delivery of the Order by the Vendor, where the Order is delivered by an external company. In order to cancel the Order, the Customer shall send the Order cancellation request to the following e-mail address: sale@woodenstory.com
6.7 If the ordered Goods or Product are/is not in stock or are/is unavailable, the Vendor shall inform the Customer about it before the Order is processed.
6.8 The Customer may check if the delivered Goods are compliant with the Order in the presence of the employee of the Vendor (when the Vendor uses its own means of transport for the Delivery), courier company or Poczta Polska. In case of loss or damage, the Customer may demand form the Supplier's employee that an appropriate report be made.
7. Delivery
7.1 The Vendor shall deliver Goods both in Poland and abroad.
7.2 The Product shall be delivered to the Customer at a charge, unless the Sale Agreement provides otherwise. The Customer shall be informed about the costs of the Product's delivery (including charges for transport, delivery and postal services) at the Online Store's Website, in the "Costs of Delivery" tab, and when placing an Order, including also at the moment when the Customer agrees to conclude the Sale Agreement.
7.3 The Seller shall be obliged to deliver the Goods being the object of the Sale Agreement free of any defects.
7.3 The Seller shall deliver the Product to the Customer:
- on the territory of the Republic of Poland – within 7 Business Days, unless a shorter period is given in the Product description or indicated when placing the Order.
- on the territory of the EU Member States – within 10 Business Days, unless a shorter period is given in the Product description or indicated when placing the Order.
- on the territory of countries outside the European Union – within 21 Business Days, unless a shorter period is given in the Product description or indicated when placing the Order.
7.3.1 If the Customer chooses to pay by bank transfer or electronic payment, the Product delivery period shall start to run from the day of crediting the Seller's bank account or settlement account.
7.3.2 If the Customer chooses to pay cash on delivery, the Product delivery period shall start to run from the day of concluding the Sale Agreement.
7.3.3 If the Customer chooses to pay by cash when receiving the Product personally, the Product delivery period shall start to run from the day of concluding the Sale Agreement.
7.4 The ordered Goods shall be delivered to the Customer by the Supplier to the address indicated in the Order Form.
7.5 The Seller shall add to the Delivery the receipt or VAT invoice including the delivered items. The Customer authorizes the Vendor to issue the VAT invoice without the recipient's signature.
7.6 Unjustified refusal to accept the Delivery by the Customer shall be regarded as a breach of the provisions of these Terms and Conditions.
7.7 In the event the Customer is absent at the indicated address, the Supplier's employee shall leave an advice note or try to call the Customer to agree a time when the Customer is present. The Vendor shall not be held liable for difficulties in delivering the consignment caused by the Customer.
8. Payments
8.1 The Customer can pay for the purchased Goods in the following ways:
8.1.1 by bank transfer to the Vendor's bank account or by electronic payment;
8.1.2 by bank transfer via the PayPal external payment system handled by _ PayPal (Europe) S.à r.l. & Cie, S.C.A , situated at the following address: L-1150 Luxembourg;
8.1.3 cash on delivery – payment to the Supplier upon the Delivery.
8.2 If the Customer chooses to pay by bank transfer, the Customer shall be obliged to make the payment within 24 hours from the date of the conclusion of the Sale Agreement.
8.3 If the Customer chooses to pay cash on delivery, the Customer shall be obliged to make the payment upon the Delivery.
9. Warranty and complaint handling procedure
9.1 The Vendor shall be obliged to deliver Goods to the Customer free of any physical and legal defects and shall be liable to the Customer if the Goods bear any physical or legal defects.
9.2 In case the Delivery is not compliant with the Order, the Customer shall inform the Supplier about it and refuse to accept the Products that were not ordered.
9.3 If the delivered Goods are damaged in any way or the Product is delivered with a manufacturing defect, the Customer may refuse to accept such a Product by signing an appropriate statement.
9.4 If the purchased Goods are defective, the Customer shall have the right to:
- submit a statement on the reduction of the price or withdrawal from the Sale Agreement, unless the Vendor replaces the defective Goods with Goods free of any defects or removes the defect immediately and without significant inconvenience to the Customer. This limitation shall not apply if the Goods have already been replaced or repaired by the Vendor or if the Vendor has not replaced the Goods with Goods free of defects or has not removed the defects. The Customer may request that instead of removing the defect the Goods be replaced with Goods free of defects or instead of replacing the Goods the defect be removed, unless the solution chosen by the Customer is not possible under the Sale Agreement or would require excessive costs compared to the solution proposed by the Vendor. The decision whether costs are excessive shall be based among other things on the value of the Goods free of defects, type and seriousness of the defect as well as inconvenience caused to the Customer if another way of satisfying the Customer is chosen.
- demand that the defective Goods be replaced with Goods free of defects or the defect be removed. The Vendor shall be obliged to replace the defective Goods with goods free of defects or remove the defect within a reasonable period of time without significant inconvenience to the Customer. The Vendor may refuse to fulfil the Customer's request if fulfilling the Sale Agreement with regard to the defective Goods in the way chosen by the Customer is not possible or would require excessive costs compared to the other manner of fulfilling the Sale Agreement. The costs of repair or replacement shall be covered by the Vendor.
9.5 The Customer exercising its rights under the warranty shall be obliged to deliver the defective object to the Vendor's address and the costs of the delivery shall be covered by the Vendor.
9.6 The Vendor shall be liable under the warranty within two years from the date of delivering the Goods to the Customer if a physical defect is found. Claims on removing the defect or replacing the Goods with Goods free of defects shall expire after one year, however, this period cannot terminate before the lapse of the period defined in the first sentence. Within this period, the Customer may withdraw from the Sale Agreement or submit a statement on the reduction of the price due to the defect of the Goods. If the Customer requested that the Goods be replaced with Goods free of defects or the defect be removed, the period for withdrawal from the Sale Agreement or submission of the statement on the reduction of the price shall run from the moment of ineffective expiry of the period for the replacement of the Goods or removal of defect.
9.7 All complaints shall be sent by e-mail to office@woodenstory.com or by registered mail to the following address: Białka 531, 34-220 Maków Podhalański.
9.8 A correct complaint shall include at least the Customer's indication (including the name, surname, postal address, e-mail address) and the description of the problem being the basis of the complaint. The defective Product must be returned at the final stage of complaint handling.
9.9 The Vendor shall handle the complaint within 14 days from the date of receiving it. The Vendor shall immediately inform the person submitting the complaint about the result by sending an e-mail to the Customer's address.
9.10 Customers being consumers have, for example, the following possibilities of out-of-court complaint handling and claim pursuing at their disposal:
- The Customer may request the Permanent Consumer Arbitration Court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Dz. U. from 2001, No. 4, item 25, as amended), to settle a dispute related to a concluded Sale Agreement.
- The Customer may request the Provincial Trade Inspector referred to in Article 36 of the Act of 15 December 2000 on Trade Inspection (Dz. U. from 2001, No. 4, item 25, as amended), to start a mediation procedure in order to resolve the dispute between the Customer and the Vendor amicably.
- The Customer may seek free-of-charge support in resolving disputes between the Customer and the Vendor using free services of the Poviat (Municipal) Consumer Ombudsman or a social organization the statutory obligations of which include the protection of consumers (e.g. Consumers' Association, Association of Polish Consumers).
- An EU Online Dispute Resolution (ODR) platform that consumers and companies can use to resolve disputes is available at the following address:http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website with a one-stop-shop for consumers and companies that wish to settle disputes regarding contractual obligations under an online sale agreement or service provision agreement out of court.
10. The right of withdrawal from the Sale Agreement
10.1 Having concluded the Sale Agreement, the Customer being a consumer may withdraw from it within 14 days without giving any reasons, where this period shall start to run from the moment the Customer takes possession of the Goods, and if the Agreement:
- includes many objects delivered separately, in batches or in parts – the withdrawal period shall start to run from the moment of taking possession of the last object, batch or part;
- consists in regular deliveries of objects for a limited period of time – from the moment of taking possession of the first of such objects.
10.2 The Customer shall withdraw from the Agreement by submitting a withdrawal statement to the Vendor. This statement may be submitted using the form constituting Appendix No. 3 hereto. The period for withdrawal shall be deemed to have been observed if the statement is sent before its lapse. The Vendor shall immediately confirm to the Customer the reception of the form submitted via the Website.
10.2.1 The statement on withdrawal from the Agreement can be submitted:
- in writing to the following address: Białka 531, 34-220 Maków Podhalański
- in electronic form via electronic mail to the following address: office@woodenstory.com
10.3 In case of withdrawal from the Sale Agreement, it shall be deemed not concluded, if, however, the Customer submitted a statement on withdrawal from the Sale Agreement before the Vendor accepted the Customer's offer, the Sale Agreement shall cease to apply.
10.4 The Vendor shall immediately return all payments made by the Customer, including the cost of the Delivery of Goods to the Customer, within 14 days of receiving the Customer's statement on withdrawal from the Sale Agreement on the latest. The Vendor may suspend the return of the payments received from the Customer until receiving the Goods or a proof of sending the Goods from the Customer, whichever is earlier.
10.5 In the event the right to withdraw from the Sale Agreement is exercised by a person who made a payment in a foreign currency, the Vendor shall immediately return all payments to the Customer, including the costs of the Delivery of Goods, applying the rate of exchange from the day of the purchase, within 14 days of receiving the Customer's statement on withdrawal from the Sale Agreement on the latest.
10.6 If the Customer exercising its right to withdraw from the Sale Agreement selected another form of Goods Delivery than the regular cheapest method of Delivery offered by the Vendor, the Vendor shall not be obliged to return any additional costs to the Customer.
10.7 The Customer shall be obliged to return the Goods to the Vendor immediately, however, within 14 days from the date of withdrawing from the Sale Agreement on the latest. The period for withdrawal shall be deemed to have been observed if the Goods are sent to the Vendor's address: Wooden Story Wiesław Borowy, Białka 531, 34-220 Maków Podhalański, before the lapse of this period.
10.8 The Customer shall be liable for any reduction of the value of the Goods in consequence of using the Goods in a way exceeding the use of the Goods necessary to evaluate their nature, features and proper functioning.
10.9 The Vendor shall return the payment using the same method of payment that the Customer used, unless the Customer expressly agreed to another method of the return of the payment, which does not entail any additional costs for the Customer.
10.10 The Customer shall not have the right to withdraw from a distance agreement in case of the following agreements:
- service provision agreement, if the Vendor fulfilled the service in full with the explicit consent of the consumer who has been informed before starting the provision of the service that after the provision of the service the right to withdraw from the agreement will not apply;
- agreement under which the price or compensation depends on fluctuations on the financial market, which lie outside the control of the Vendor and which may happen before the lapse of the withdrawal period;
- agreement the object of which is a nonprefabricated Product manufactured according to the consumer's specifications or made to the consumer's individual needs;
- agreement the object of which is a Product that is liable to deteriorate or expire rapidly;
- agreement the object of which is a Product delivered in a sealed packaging, which cannot be returned after the packaging has been opened due to health protection or hygienic reasons, if the packaging has been opened after delivering the Product;
- agreement the object of which are Products, the nature of which is such that after delivering they are permanently combined with other objects;
- agreement the object of which are alcoholic drinks the price of which has been agreed when concluding the Sale Agreement, which can be delivered only after 30 days and the value of which depends on fluctuations of the market that lie beyond the Vendor's control;
- agreement in which the consumer expressly requested the Vendor to come immediately in connection with an urgent repair or maintenance; if the Vendor additionally provides other services than those requested by the consumer or delivers Products different than spare parts necessary for the repair or maintenance, the consumer shall have the right to withdraw from the agreement with regard to those additional services or Products;
- agreement the object of which are sound recordings, videos or computer software delivered in a sealed packaging, if the packaging has been opened after delivery;
- agreement on the delivery of journals, periodicals or magazines, with the exception of a subscription agreement;
- agreement concluded by means of a public auction;
- agreement on the provision of accommodation services other than for residential purposes, transport of goods, vehicle rental, catering, leisure, entertainment, sports or cultural events, if the agreement states the day or period of the provision of such services,
- agreement on the supply of digital content not contained on a tangible medium, if the provision of the service started at the consumer's express consent before the expiry of the withdrawal period and after the consumer has been informed by the Vendor about the loss of the right to withdraw from the agreement.
11. Guarantee
11.1 The Goods sold by the Vendor can be included in a guarantee provided by the manufacturer or distributor of the Goods.
11.2 Information on Goods included in the guarantee shall each time be presented at the Vendor's Website.
12. Liability
12.1 The Vendor's liability due to non-performance or improper performance of the Sale Agreement shall be limited to the actual losses documented by the Customer, with the exception of lost benefits.
12.2 In particular, the Vendor shall not be liable for:
12.2.1 any damage to third persons resulting from the use of the Online Store by the Customer in a manner contrary to these Terms and Conditions or the provisions of law,
12.2.2 loss of data by the Customer caused by external factors (e.g. cable, equipment or software break) or due to any other reasons beyond the Vendor's control,
12.2.3 damage resulting from providing untrue or incomplete information by the Customer – with regard to information necessary for the performance of the Sale Agreement.
13. Additional services
13.1 The Vendor shall provide additional services to Customers in the form of a Newsletter.
13.1.1 Such additional services shall be provided free-of-charge, 7 days a week, 24 hours a day.
13.1.2 Additional services shall be provided to Customers who have entered their e-mail address, registered and agreed to receiving the Newsletter by marking an appropriate field in the registration form.
13.1.3 The Newsletter Service shall consist in sending information on new products or services offered by the Vendor to the Customer's e-mail address.
13.1.5 Each Newsletter shall include information about the sender, the subject and information on the possibility of unsubscribing from the Newsletter.
13.1.6 The Customer may at any time resign from receiving the Newsletter by unsubscribing from it. Unsubscribing shall be possible by clicking on a link included in each e-mail sent within the Newsletter Service.
14.Copyrights
14.1 All proprietary copyrights regarding the content included on the Online Store's Websites shall be the property of the Vendor and shall be protected by law.
14.2 The use of materials published on the Online Store's Website shall be permitted only for the purposes of collaboration with the Vendor and only for the Customer's own use. Copying, distributing or making available the content published at the Online Store's Website to third persons, either free of charge or at a charge, shall be forbidden.
14.3 With regard to data and any other materials made available to the Customer at the Online Store, either protected by copyright or not, the Customer shall not be permitted to use such data or materials to carry out a business competitive to the Vendor's business.
15.Final provisions
15.1 Amendments to these Terms and Conditions
15.1.1 The Vendor shall have the right to amend these Terms and Conditions unilaterally. Amendments to these Terms and Conditions shall enter into force after 7 days from publishing the amended Terms and Conditions at the Website.
15.1.2 The Vendor shall inform the current Customers of the Online Store about amending the Terms and Conditions by sending appropriate information to their e-mail addresses. If the Customer does not accept the new Terms and Conditions, the Customer shall be obliged to inform the Vendor about this fact before the new Terms and Conditions enter into force. The failure to accept the new version of the Terms and Conditions shall mean that the Customer's registration in the Online Store will be terminated. No reply on the part of the Customer before the Terms and Conditions enter into force shall be considered to be an acceptance of the amendments to the Terms and Conditions.
15.2 The Terms and Conditions can be recorded by printing them out, saving on a data carrier or downloading from the Vendor's Website at any time.
15.3 In case of a dispute, the parties shall strive to resolve the dispute amicably. The law applicable to the resolution of all disputes shall be the Polish law.
15.4 These Terms and Conditions shall constitute an integral part of the Sale Agreements concluded with Customers.
15.5 These Terms and Conditions shall enter into force on 1 July 2016.
15.6 < The following documents shall constitute integral parts of these Terms and Conditions:
- Appendix No. 1 - Privacy Policy
- Appendix No. 2 - Information on special hazards connected with using electronic services and on the function and purpose of software or data not constituting part of the service
- Appendix No. 3 - Withdrawal from Agreement Form
Privacy Policy – Appendix No. 1
Cookies files
The Vendor shall use cookie files (cookies), which are saved on the hard disc of the Customer's terminal equipment by the Vendor's server when the Customer uses the Online Store's Website. The aim of the use of cookies is the correct functioning of the Online Store's Website on the terminal equipment of Customers. This mechanism does not destroy or change the configuration of the Customer's terminal equipment or software installed on this equipment. Each Customer may change the Internet browser settings that determine the use of cookies. However, the Vendor wishes to point out that disabling cookies can make the use of the Online Store's Website difficult or impossible.
Cookie files shall be used to:
- adapt the content of the Online Store's Website to User preferences and to optimise the use of web pages, in particular, these files permit to recognise the equipment of the Online Store's User and to appropriately display the Website adapted to the User's individual needs;
- create statistics that help understand how the Online Store's Users use websites, which makes it possible to improve their structure and content;
- maintain the session of the Online Store's User;
The Website shall use the following types of cookies:
- "necessary" cookies allowing to use services offered by the Online Store, e.g. authenticating cookie files used for services requiring authentication within the Website; cookie files used to provide security, e.g. to detect abuses related to authentication within the Website;
- "performance" cookies allowing to collect information on how the Online Store's web pages are used;
- "functional" cookies allowing to "save" User's settings and to personalize User interface, e.g. the language or region of the User, font size, website presentation, etc.;
- "advertisement" cookies allowing to provide Users with advertisements adapted to their interests.
The Vendor would like to inform you that limiting the use of cookies can affect certain functionalities available on the Vendor's Website.
Personal data
The Administrator of the Customers' personal data shall be Wiesław Borowy running a business activity under the name of Wooden Story Sp z o.o.,pan>
with registered office in Maków Podhalański (34-220), Białka 531, entered in the National Court Register of the Republic of Poland, kept by the minister responsible for the economy, NIP (Tax Identification Number) 5521725004, REGON number 383806232, e-mail address: office@woodenstory.com, phone number: +48 33 877 02 09
The database of Customers of the Vendor's Online Store has been submitted to the Chief Inspector of Personal Data Protection.
What personal data are collected by Wooden Story?
The Online Store's Customers decide themselves when they want to make their personal data available, however, general Internet connection information, i.e. information included in system logs (e.g. IP address), shall be used by the Vendor for technical purposes connected with sever administration. IP addresses shall also be used to collect general demographic data for statistical purposes (e.g. on region from which the connection is made).
The Vendor shall process the personal data of Customers in order to process orders, provide electronic services and other purposes specified in the Terms and Conditions, to which the Customer agreed.
During registration, the Customer shall provide the following personal data:
- name and surname,
- address of residence,
- address for Delivery of the ordered Goods if different than the address of residence,
- phone number.
Personal data are provided voluntarily, however, if personal data indicated in the Terms and Conditions, necessary for the conclusion of the Sale Agreement, are not given, the Sale Agreement cannot be concluded. Data necessary for the conclusion of the Sale Agreement shall also be indicated each time at the Online Store's Website before the conclusion of the Sale Agreement.
How can personal data be changed by the Customer?
Customers may view their personal data as well as demand their modification or deletion. For personal data to be changed, the Customer shall send an e-mail to the Administrator of Personal Data indicating the scope of the change.
How are personal data protected?
In fulfilling the information obligation referred to in Article 20, item 1, sub-item 2 of the Act of 18 July 2002 on Rendering Electronic Services, the Service Provider wishes to inform you that it cares about the security of personal information, which is supported by the fact that it implemented organizational and technical measures compliant with provisions on the protection of personal data, in particular, the Personal Data Protection Act of 29 August 1997 (Dz. U. from 2002, No. 101, item 926, consolidated text, as amended) and respective secondary legislation. Furthermore, connection with the Service Provider's Website/Store shall be encrypted with SSL protocol (certificate description) (or other safeguards used by the Online Store).
Are personal data disclosed to other entities?
The Vendor shall protect personal data and shall use its best efforts to secure them against unauthorised access or use. The Customer's personal data shall be disclosed to other entities to the extent necessary for the Delivery and for other purposes stipulated in the Terms and Conditions.
Personal data may be disclosed to law enforcement authorities and other state authorities upon their reasoned request.
The right to view, correct and delete information about the Customer
Wooden Story shall make it possible for each Customer to view, modify and delete the Customer's personal data made available to the Vendor.
The right of choice
Personal data shall be provided voluntarily, and the Customer may decide if and to what extent to use the Vendor's services and provide personal information. The provision of information to the Vendor shall be the Customer's voluntary decision and the Account may at any time be deleted in full or in part.
Amendments to the Privacy Policy
Wooden Story reserves the right to amend this Privacy Policy by publishing a new version of the Privacy Policy on this website.
Information on special hazards connected with the use of electronic services
and the function and purpose of software or data not constituting
part of the service
Appendix No.2
Pursuant to Article 6, item 1) of the Act of 18 July 2002 on Rendering Electronic Services (Dz. U. from 2002, No. 144, item 1204, as amended), the Service Provider wishes to inform you about special hazards connected with the use of electronic services provided by the Service Provider.
This information concerns potential hazards, which, however, should be taken into account in spite of using systems by the Service Provider that protect infrastructure against unauthorised actions of third persons. Such potential hazards may include the following possibilities:
receiving spam, i.e. unsolicited advertising (commercial) information sent via electronic mail;
effects of malware;
breaches of security in order to obtain personal and confidential information aimed at identity theft, through sending false electronic messages similar to authentic messages;
finding gaps in the cryptographic system, which makes it possible to break or bypass this system and, in consequence, the possibility of obtaining personal and confidential information aimed at identity theft;
contamination of the ICT system by different types of software created to cause harm, especially viruses, Trojan horses or worms.
The Service Provider advises all Users to care about the security of their own computers by using antivirus software with an up-to-date antivirus base and a personal firewall.
Pursuant to Article 6, item 2) of the Act of 18 July 2002 on Rendering Electronic Services (Dz. U. from 2002, No. 144, item 1204, as amended), the Service Provider wishes to inform you that the function and purpose of software or data not constituting part of the Service, introduced by the Service Provider into the ICT system used by the User, have been determined in the Privacy Policy.
WITHDRAWAL FROM THE AGREEMENT FORM
Appendix No. 3
(This Form shall be completed and sent back only if the Customer wishes to withdraw from the Agreement.)
Addressee [Please, enter here the name of the company, full address as well as the fax number and e-mail address, if available.]
–I/We(*) hereby wish to inform you(*) that I/we want to withdraw from the agreement on the sale of the following objects(*) agreement for the delivery of the following objects(*) specific task contract related to the manufacturing of the following objects(*)/provision of the following services(*)
–Date of conclusion(*)/reception(*)
–Name(s) and surname(s) of consumer(s)
–Address(es) of consumer(s)
–Signature(s) of consumer(s) (only if the Form is sent in the paper version)
–Date
(*) Delete as appropriate.</p
